We work with a wide range of organisations with a major focus on the public sector and local government environment.
We have a wealth of experience in working with the public sector from both client and supplier sides and have participated in a number of landmark local government partnership arrangements and transformational initiatives. We understand well the unique challenges councils, schools and the emergency services face, particularly in the face of the unprecedented current economic conditions. We can bring genuine insight into the opportunities for efficiency, whether this is delivered via internal change, outsourcing or both and we have a proven methodology to help you deliver and manage these activities successfully.
The NHS is arguably facing its most challenging period since it was created. While much of the focus has been on the government''s reforms there are a host of other factors that make the decisions made today crucial for its viability in the future. Demands from all sides are rising, as is the cost of delivering services, against a backdrop of reduced budgets. To meet these needs we have been directly involved in helping the newly formed Clinical Commissioning Groups (CCGs) and Commissioning Support Units (CSU''s) develop Target Operating Models and managing major change programmes on their behalf.
Through close working relationships with many utilities companies we have developed a deep understanding of the issues and challenges faced by the energy and water industry. Political and shareholder pressure continues to place efficiency high on the agenda, but this has to be balanced against the ever increasing demands of customers and regulatory bodies, with many aspects of customer service still lagging behind other sectors. We can offer insight and best practice solutions from across the industry targeted at improving the management of large scale front and back office operations and increasing customer satisfaction.
UK businesses have, on the face of it, managed to steer through the challenging economic waters of the last few years. However, below the surface of the outlook for companies is still one of uncertainty, with the cost and difficulty of borrowing, rising overheads and competition all adding to generally difficult trading conditions. The need to be able to change and enhance the way businesses operate has never been more important to their survival. This is why we have been working with private sector clients on major change programmes to help them adapt and rationalise their operations to be more efficient and customer focused.